As of Feb. 19, 2017
PuntoNet FiberOptic – Last week PuntoNet installed a FiberOptic connection to my house in NorthWest Cuenca. I opted for the 10 mb plan. The reason I changed from the TV Cable 6 mb plan was that TV Cable after 3 years of great service was not fast enough for streaming TV over the 3 boxes (Amazon Fire TV, Roku, Apple TV ) I had in my home. The biggest attraction of the new service was
- No sharing of the line with other subscribers
- Minimum guarantee of 80% of the contracted bandwidth.
- Upload speed matches download speed
The installation went without a flaw and after a week the service has met all my expectations. Below is the cost of the service for different plans
*** There is new pricing at Puntonet and you should contact them . I now have 50 mps for $60 per month. Other lower priced plans are available
Call or go their website
TV Cable (pronounced TV Cab lay) – This is a preliminary review based on my experience in my new house.
Along with my my wife I rented a house on the Northwest section of Cuenca. TV Cable web site is http://www.grupotvcable.com.ec/cablemodem .
You have to commit to a year contract. We opted for the 6.1 mb service with Wifi. Free install and router. You need to be near conversant in Spanish or have an interpreter to sign up for the service. You also need a bank account or a credit card. The registration for the service took about 15 minutes. Bring a copy of your cedula/passport and bank account #. I went in on a Monday and the service was installed as promised on Wednesday morning. They arrived on time and the installation took 15 minutes including wifi configuration.
So far the service has met or exceeded 6.1 mb download. Of the 3 different services I reviewed so far TV Cable is the best bang for the buck. I’ll follow up with complete review in a month.
- Best bang for the buck
- Installation promised and delivered on time
- No charge for rental router or installation
- Hard to find office
- Spanish speaking only staff
*** Lately, I have been hearing more complaints on their service with many expats having outages lasting more than a day.
ETAPA – This is a city owned service providing Internet service through the phone line. You don’t need a phone but must have the phone jack available. I presently have the 1 mb down service. for $24 per month with a Wi-Fi router.
- Speed higher than advertised
- Very reliable
- Took forever to set up an appointment
- Never showed up on 3 scheduled appointments without a phone call to cancel
CentroNet – This service is owned by Centrosur the Electrical Company in Cuenca. The service is provided via a modem connected to the electrical outlet. I still have this service as part of the Condo fee. I pay $17 a month for 1 mb of download and I had to supply my own router.
- Installation was easy
- Very affordable
- Any room install
- Have to supply your own modem
- Speed is always less than promised
- Very unreliable – Often down for days at a time.
- Down practically every day after 15 months of service
DirecTV – Although in the future DirecTV may be offering Internet service I thought I would include them on this page because most newcomers to Cuenca will want TV.
- Prompt Installation (Done in 20 minutes) and came when promised
- Superb picture. Stunning HD
- In 9 months I haven’t had a blip.
- Most of the channels are in Spanish
- Limited selection of programs from North America
- Pay On Demand expensive
This page will be a work in progress. I encourage contributions from other residents in Cuenca to share their experience of if they know of other Internet Service Providers